During the summer I worked in a Camp site next to the beach in Platja d’Aro. The job was OK and the new boss was trying to improve things by stamping his authority left right and centre. I once made a suggestion that when some turned up looking for the other camp site that people always got confused with due to a simiolar sounding name, that I should ask how long they were thinking of staying as they were turning around to leave. If they said a week I should tell them I could do a price match for them. It was about 50% of what the price was supposed to be.
I was thinking on the lines of 50% the normal is better than 100% of nothing. The campsite would have customers in that would otherwise be else where and perhaps spending a bit in the bar and supermarket also. The boss as typical of the Spanish way of thinking said no it was not possible and was totally fixated on the loss of the 50% of the standard price. ????? Duh !!
Today I have encountered similar thinking while trying to buy a TV. The one I have is old and CRT and small compared to the flat panel TV’s that are out now. CRT’s use a lot of electric too. SO I saw I TV that I liked in PC City in Girona. I know that they do Web prices and tried to order one via the web. €499 in the shop and €438 on the web. I had spoken with the sales person in the shop and he said I had to order via the web to get that price. So I went home and tried to place the order. Could have just said no problem let me sort that out for you now and you can take the TV with you today.
Of course there was another problem to encounter. I could not get that order to go through via the web for the Collect in shop type of purchase. The only way was with it being sent and I would have to pay an extra 28 Euro and wait for 4 days. So I put the order through with that and then printed off the papers and went back to the shop and asked them to go with that order and leave off the transport which would not be required.
The response was a Jobsworth answer that no they could not and I even asked the manager to sort it out. No joy at all. They said that the problem was that because there were less than five in the shop that they could not sell at that price. I would have to pay 499 Euro. They had four of that model of TV in the shop and would not do the deal.
I expressed my dissatisfaction and told them I would go to MediaMarkt and buy a TV there instead. The problem with the big company is that they don’t care about the individual customer and would rather lose a sale than break the rules that have been carved in stone.
The final act of the story is that I did some more searching online and found the TV for slightly cheaper including transport. I will have to wait a couple of days and I had to pay by bank transfer which will be quick because it is the same bank as I use so the TV could be sent out tomorrow or next day at the latest.
What are your stories of doing business here in Spain. Any stories like mine or do you have something good to say about being a consumer here? Leave a comment or fill in the form below to send me an email. Looking forward to hearing from you.